View orders FAQs

The View Orders page is a great resource to track all of your equipment purchases made online in My Business or the My Verizon for Business app. 

Businesses need to keep track of equipment orders for administrative, financial and logistical purposes.

You can get detailed information on all of your orders, plus track deliveries and download all of your order information to a CSV file.

• To download a CSV file click the download icon.
  

From the My Business home page:

 

 

 

1. Sign in to My Business. 
2. Click Manage.
3. Click Orders, then click View order status.

 

 

 

From the My Verizon for Business app:

 

 

 

1. Tap the 3-line navigation menu in the upper left hand corner of your screen,
2. Tap Orders.

 

 

 

On the Orders page, click the dropdown menu to see orders from the last 30, 60, 90, 120 or 180 days.

You can filter your order view by clicking on any of the categories in the black menu bar at the top of the page.     

• Pending
• Completed
• Cancelled
• Partially Shipped
• Shipped

If you prefer to use search, there are several options available:

• All orders
• User ID
• Wireless number
• Pending
• Completed
• Order ID
• Ship tracking number
• Custom

 Click the down arrow icon to download your orders to a CSV.

Clicking the gear icon lets you update the table columns, customizing the column displays. 

When you can’t remember every specific detail of an order, the View Orders page can help. To view order details click + to expand the row. 

Once expanded you can view the following details:

• Order status
• Order type
  
• Created by
  
• Order date
  
• Bill to
  
• Equipment payment
  
• Shipping address
  
• Device
  
  • Plan
    
  • SIM card type
    
  • Features
    
  • Shipping selection
    
  • Taxes & fees
    
  • Total charges
    

We make sending back your device easy with the benefit of printing free return shipping labels. 

For more info regarding the return policy please review your receipt of purchase.

From the My Business home page:

1. Click Manage.
2. Click Orders, then click View order status.
3. Click + next to a wireless number of a recent order.
4. Under “Return Label Requested”, click Reprint.

The Reprint link is available for 35 days after completed orders.