How to use guide: My numbers

Adding or removing features in My Business

You can change your features for an individual line, up to 99 lines on an account, on 1 account, or 2-5 accounts. 

We'll show you how to do all of them. 

How to change your features

The difference between “line level” vs. “account level” features
Most features are “line level”, which means they be added or removed on a specific line, or on up to 99 lines at a time in My Business.

There are a few “account level” features, which can be added or removed on all lines on an account.

The most common account level features are:

  • Total Mobile Protection MD
  • TechTeam
  • Data Boost
  • Safety Mode
First steps
Sign in and navigate to the features section in My Business.
  1. Sign in to My Business.
  2. Scroll down to “Service”, and click Actions.
  3. In the “Plans & Features” column, click Add or Remove Features.
  4. Choose which lines you want to changes features on. You can search for a line by:
    • Wireless number
    • Account number
    • Device ID
    • Cost center
    • Sim ID
    • Username or user ID
    • Or copy and paste a list of up to 99 numbers from a spreadsheet, separated by commas

Learn how to get all of your wireless numbers to a spreadsheet.

Changing features on one or more lines on an account
Follow the steps below to change features on one or more lines on an account.
  1. Click the Select line tab.
  2. Start your search by entering a wireless number, or part of a wireless number.
  3. Click Select All to change features on all displayed lines, or click Select to choose specific lines.
    • You can also copy and paste up to 99 numbers from a spreadsheet, or manually enter each number, separated with commas.
  4. Click Continue.
  5. You’ll see a list of features on the “Select Features” page.
    • Click the slider next to any feature you’d like to add or remove for each account.
    • If you’re selecting a feature to manage, clicking the slider on will only select the feature. Adding and removing will happen on the next screen.
    • Unselected features will be black, selected features will be green and will show the status “Feature selected”.
  6. Click Continue.
  7. On the “Manage Features” page, add or remove selected features to your accounts by clicking the slider to On (green) or to Off (black).
    • Active account features display as “Current”.
    • If the feature isn’t currently active, but is compatible to the account, the status displays as “Available to add”.
    • If a feature isn’t compatible with an account, you’ll see “Not compatible” in the “Feature status” column, and the slider will be grey and disabled.
  8. After completing your feature changes, click Continue.
  9. On the “Review and submit” page, you’ll see the estimated cost impact (if any), and you can choose an effective date for each account with one of the following 4 radio buttons:
    • Back date
    • Future date
    • Today’s date
    • Pick a Date
      • Any date between the first day of your current bill cycle and today
  10. Send additional Order Notification emails by clicking Add another email address.
  11. If the order requires a manager approval, the manager approval email will be displayed as well. This only applies to accounts with manager approval requirements.
  12. Click Submit.

That’s it. You can save a copy of your order by clicking View/print details.

Adding or removing account level features for all lines on 1 account
Follow these steps to add or remove account level features for all the lines on 1 account.
  1.  Click the Select Account tab.
  2. Start your search by entering an account number, or part of an account number.
  3. Click Select and choose an account. 
  4. Click Continue.
  5. You’ll see a list of features on the “Select Features” page. 
    • Click the slider next to any feature you’d like to add, and you’ll see the status “Added” displayed.
    • To remove a feature, click the slider next to any feature that displays a status of “Currently enrolled” and the status updates to “Removed”.
    • If a feature isn’t compatible with the account, you’ll see “Not compatible” in the “Feature status” column and the slider will be grey and disabled.
  6. Finish your feature changes and click Continue.
  7. On the “Review and submit” page, you’ll see the estimated cost impact (if any), and you can choose an effective date for each account with one of the following 4 radio buttons:
    • Back date
    • Future date
    • Today’s date
    • Pick a Date
      • Any date between the first day of your current bill cycle and today.
  8. Send additional Order Notifications emails by clicking Add another email address. Note: If the order requires manager approval, the manager approval email will be displayed as well. This only applies to accounts with manager approval requirements
  9. Click Submit.

That’s it. You can save a copy of your order by clicking View/print details.

Changing features for all lines on 2 to 5 accounts
Follow these steps to add or remove account level features for all the lines on 2 to 5 accounts
  1. Click the Select Account tab.
  2. Start your search by entering an account number, or part of an account number.
  3. Click Select and choose an account. 
    •  The maximum number of accounts that can be selected is 5 per transaction.
  4. Click Continue.
  5. You’ll see a list of features on the “Select Features” page. 
    • Click the slider next to any feature you’d like to add, and you’ll see the status “Added” displayed.
    • To remove a feature, click the slider next to any feature that displays a status of “Currently enrolled” and the status updates to “Removed”.
    • If a feature isn’t compatible with the account, you’ll see “Not compatible” in the “Feature status” column and the slider will be grey and disabled.
  6. Click Continue.
  7. On the “Manage Features” page, add or remove selected features to your accounts by clicking the slider to On (green) or to Off (black).
    • Active account features display as “Current”.
    • If the feature isn’t currently active, but is compatible to the account, the status displays as “Available to add”.
    • If a feature isn’t compatible with an account, you’ll see “Not compatible” in the “Feature status” column, and the slider will be grey and disabled.
  8. After completing your feature changes, click Continue.
  9. On the “Review and submit” page, you’ll see the estimated cost impact (if any), and you can choose an effective date for each account with one of the following 4 radio buttons:
    • Back date
    • Future date
    • Today’s date
    • Pick a Date 
      • Any date between the first day of your current bill cycle and today
  10. Send additional Order Notifications emails by clicking Add another email address.
  11. If the order requires manager approval, the manager approval email will be displayed as well. This only applies to accounts with manager approval requirements.
  12. Click Submit.

That’s it. You can save a copy of your order by clicking View/print details.