Adding or removing features in My Business
You can change your features for an individual line, up to 99 lines on an account, on 1 account, or 2-5 accounts.
We'll show you how to do all of them.
How to change your features
There are a few “account level” features, which can be added or removed on all lines on an account.
The most common account level features are:
- Total Mobile Protection MD
- TechTeam
- Data Boost
- Safety Mode
- Sign in to My Business.
- Click Manage Account.
- Click Manage Wireless Numbers.
- Click the box next to the number you'd like to change features on.
- Click I want to...
- In the "Plans and features" column, click Add or remove features (99 lines max)
- Sign in to My Business.
- Click Manage Account.
- Click Manage Wireless Numbers.
- Click I want to...
- In the "Plans and features" column, click Add or remove features (99 lines max)
- On the Select line or account page, you can choose which lines you want to changes features on. You can search for a line by:
- Wireless number
- Account number
- Device ID
- Cost center
- SIM ID
- Username
- User ID
- Or copy and paste a list of up to 99 numbers from a spreadsheet, separated by commas
Learn how to get all of your wireless numbers to a spreadsheet.
- Click the Select line or account tab.
- Start your search by entering a wireless number, or part of a wireless number.
- Click Select All to change features on all displayed lines, or click Select to choose specific lines.
- You can also copy and paste up to 99 numbers from a spreadsheet, or manually enter each number, separated with commas.
- Click Continue.
- You’ll see a list of features on the “Select Features” page.
- Click the slider next to any feature you’d like to add or remove for each account.
- If you’re selecting a feature to manage, clicking the slider on will only select the feature. Adding and removing will happen on the next screen.
- Unselected features will be black, selected features will be green and will show the status “Feature selected”.
- Click Continue.
- On the “Manage Features” page, add or remove selected features to your accounts by clicking the slider to On (green) or to Off (black).
- Active account features display as “Current”.
- If the feature isn’t currently active, but is compatible to the account, the status displays as “Available to add”.
- If a feature isn’t compatible with an account, you’ll see “Not compatible” in the “Feature status” column, and the slider will be grey and disabled.
- After completing your feature changes, click Continue.
- On the “Review and submit” page, you’ll see the estimated cost impact (if any), and you can choose an effective date for each account with one of the following 4 radio buttons:
- Back date
- Future date
- Today’s date
- Pick a Date
- Any date between the first day of your current bill cycle and today
- Send additional Order Notification emails by clicking Add another email address.
- If the order requires a manager approval, the manager approval email will be displayed as well. This only applies to accounts with manager approval requirements.
- Click Submit.
That’s it. You can save a copy of your order by clicking View/print details.
- Click the Select Account tab.
- Start your search by entering an account number, or part of an account number.
- Click Select and choose an account.
- Click Continue.
- You’ll see a list of features on the “Select Features” page.
- Click the slider next to any feature you’d like to add, and you’ll see the status “Added” displayed.
- To remove a feature, click the slider next to any feature that displays a status of “Currently enrolled” and the status updates to “Removed”.
- If a feature isn’t compatible with the account, you’ll see “Not compatible” in the “Feature status” column and the slider will be grey and disabled.
- Finish your feature changes and click Continue.
- On the “Review and submit” page, you’ll see the estimated cost impact (if any), and you can choose an effective date for each account with one of the following 4 radio buttons:
- Back date
- Future date
- Today’s date
- Pick a Date
- Any date between the first day of your current bill cycle and today.
- Send additional Order Notifications emails by clicking Add another email address. Note: If the order requires manager approval, the manager approval email will be displayed as well. This only applies to accounts with manager approval requirements
- Click Submit.
That’s it. You can save a copy of your order by clicking View/print details.
- Click the Select Account tab.
- Start your search by entering an account number, or part of an account number.
- Click Select and choose an account.
- The maximum number of accounts that can be selected is 5 per transaction.
- Click Continue.
- You’ll see a list of features on the “Select Features” page.
- Click the slider next to any feature you’d like to add, and you’ll see the status “Added” displayed.
- To remove a feature, click the slider next to any feature that displays a status of “Currently enrolled” and the status updates to “Removed”.
- If a feature isn’t compatible with the account, you’ll see “Not compatible” in the “Feature status” column and the slider will be grey and disabled.
- Click Continue.
- On the “Manage Features” page, add or remove selected features to your accounts by clicking the slider to On (green) or to Off (black).
- Active account features display as “Current”.
- If the feature isn’t currently active, but is compatible to the account, the status displays as “Available to add”.
- If a feature isn’t compatible with an account, you’ll see “Not compatible” in the “Feature status” column, and the slider will be grey and disabled.
- After completing your feature changes, click Continue.
- On the “Review and submit” page, you’ll see the estimated cost impact (if any), and you can choose an effective date for each account with one of the following 4 radio buttons:
- Back date
- Future date
- Today’s date
- Pick a Date
- Any date between the first day of your current bill cycle and today
- Send additional Order Notifications emails by clicking Add another email address.
- If the order requires manager approval, the manager approval email will be displayed as well. This only applies to accounts with manager approval requirements.
- Click Submit.
That’s it. You can save a copy of your order by clicking View/print details.