If disconnecting within 30 days of activation, we will refund your activation fee. If returning an upgrade within 30 days of the upgrade date, we will refund your upgrade fee. Returning your merchandise does not automatically terminate your service. You should consult your wireless Major Account Agreement for more details about termination. If you purchased a wireless device at a promotional price at the time of activation, you must return it within the 30 day device return period to avoid being assessed an Early Termination Fee of up to $650. You will also be responsible for any applicable restocking fees, usage fees, prorated access charges, taxes, surcharges or other charges that accrued to your account through the termination date.
If you return your merchandise, even by mistake, after the return period, you will not receive a refund and the merchandise you returned will not be returned to you. If you received promotional value when trading a device, and/or instant savings towards the purchase of a new device at the time of your trade, you agree that you will be charged for these values if you do not maintain active service on your new device for three billing cycles. Verizon will also charge back any promotional Trade in value if you return your promotional device, or exchange it for another device.
At our discretion, we may decline your return or charge you a fee for a missing item, or for items that we determine are damaged or require service. If you return and we accept your merchandise within the return period, we will refund your purchase price, subject to the restocking fee. If you return a wireless device without a UPC on the box, the amount of the refund will be reduced by the amount of any mail-in rebate that was available for the wireless device at the time of purchase. Purchases made by cash or check, credit card or gift card will be refunded by check, credit card or gift card, respectively. If you return a purchase that you billed to your wireless account, refunds will be credited towards your wireless account.
For merchandise purchased through a “Buy One, Get One Free” or similar offer, if only returning the “Buy” device, you must pay for the “Get” device in order to receive a refund. If only returning the “Get” device, no action is needed for the “Buy” device. For exchanges for the same merchandise make and model, only the item to be exchanged needs to be returned.
If Verizon Wireless must remove installed equipment from a vehicle or fixed location in order to return or exchange it, you may be charged a service fee.
Opened software purchased separately may be exchanged only for the exact same item at a Verizon Wireless Communications Store and may not be returned for refund.
Before returning or exchanging any wireless device or accessory that has data in its memory, please transfer all data you wish to retain to another file source. Once the wireless device or accessory is returned, your data cannot be recovered.
Additionally, you should retain or destroy any removable or portable memory cards or modules (such as a SIM Card or SD Card) in order to help protect sensitive information, such as mobile banking information.
Because the FCC requires that nearly all wireless devices on a carrier's network have GPS capability, Verizon Wireless does not allow non-GPS wireless devices to be activated on our network. If you upgrade from a non-GPS capable wireless device to a GPS capable wireless device and then return it within the return period, Verizon Wireless will not allow the older non-GPS capable wireless device back on our network. We will, however, allow you to exchange your new wireless device for another GPS capable wireless device that will meet your needs, subject to the restocking fee.
If you purchased your merchandise online or by phone, please follow the return instructions in your package. If you purchased your merchandise in a Verizon Wireless store, you can return it to any Verizon Wireless store.