I'm going to walk you through how to submit a My Business issue using Secure Messaging, let's go.
We're signed in, and on the My Business home page.
Go to the top of the page and in our main navigation, click "Support".
Then after that, click "Secure messaging"
This will take you to the main Secure Messaging page.
Here click "Create new request."
This will take you to the Secure Messaging transactions page. On here, go to the left navigation and click "Account Support."
Then over to the right, click "Report a My Business issue" tile.
There's a variety of issue categories to choose from.
There's Billing, Linkset, Login and Registration, Orders, Product Tools like One Talk, Reports, Service, and User/Company management.
If you don't see an exact match, pick the one that's closest to the issue you're having.
So for this video, we'll to do a Reports issue, and it'll be on "Missing or Incorrect data."
So on the details page, the Category is already filled out, "Reports", as is the Sub Category, "Missing or Incorrect data".
Because this a Reports issue, we want to know which report you're having trouble with, you can click the dropdown and every report available in My Business is listed. We'll do a "Device" report.
The Account number and a Phone number are mandatory fields when reporting an issue in Secure Messaging.
(Puts in sample account number) This will not work if you are trying it at work, but I'm just going to put some numbers in here to move us along in the video.
You have up to 2000 words to describe the problem to us. You probably won't be that detailed, but it's there if you need it.
You can add attachments, up to 25MB, with a variety of file types.
When you are describing the problem, please do not include confidential information, highly confidential information, personally identifiable information, customer proprietary network information or third party names.
You do need to fill out some text in the problem box, or the submission CTA will not light up.
I'm just going to put test to move the video along.
A confirmation email will be sent to the email address on file. To add another email address just click "Add another email address" and enter it.
When you're done, click "Submit".
And that's it. You will have an issue number, you can go to your Transaction History, or print the details if needed.
And you can use Secure messaging to communicate with our support team to get the issue resolved.