Device lock policy FAQs

• A locked device only works with a Verizon SIM card on Verizon’s network. 
• An unlocked device can be used with non-Verizon SIM cards on another carrier’s domestic or international network. 

Note: A locked device doesn’t affect roaming. You can use a locked device to roam on another carrier's network.

Beginning on 7/23/2019, devices purchased from Verizon are locked for 60 days from the date of purchase. This policy applies to new and existing customers and customers porting their service to another carrier. The device locking policy also applies to: 

• Devices purchased at full retail price or on a device payment agreement 
• Device purchased on a device payment agreement and paid off prior to the 60-day requirement 
• Verizon service canceled while device is locked 
• If you’re porting out service, your device remains locked until the 60-day requirement has been met

Our device locking policy helps prevent theft and protects our customers from fraud.

A locked device that isn’t useable on networks outside of Verizon’s is less attractive to criminals. 

All smartphones sold by Verizon or one of our retail partners. 

No. Your device will be unlocked automatically as long the following applies:

• You’re 60 days from purchase 
• Your device is not flagged for fraud, or reported as lost or stolen

When you insert a non-Verizon SIM card, you’ll see the error message “SIM Not Supported” on the screen of locked devices.

Note: Message may vary by manufacturer.

No, if you bring your own device to use with Verizon service, the device locking policy does not apply. 

If you’re travelling internationally and your device is locked, you can sign up for one of Verizon’s international services to stay connected.

To use your device on another carrier’s SIM card and network, you must meet our device unlocking requirements.

Yes, you can still transfer your service to another account.

However, the device will remain locked after the transfer until it has met our device unlocking requirements.

No, suspending your device does not change when your device will be eligible to be unlocked.

Note: Suspending your device because it was lost or stolen will prevent it from being unlocked.