Payment FAQs

There's a few ways. Payment options include:

• Making a one-time payment
• Scheduling a future dated payment
• Auto Pay using a Checking Account, Debit Card or Credit Card* payment.

*Credit cards can't be used on payments > $100,000.

No.  Payments can't be made on an account with a zero balance, or in excess of the balance due.  This would leave a credit on the account which legally we can't be responsible for.

 Yes, up to 10.

• The Primary Contact
• Administrator 
• View and Pay

Your Primary Contact or account Administrator can update your user role if needed. 

Yes.  This is also referred to as making a split payment. You can do this by completing the following steps:

1. Sign in to My Business.
2. Click Billing, then click Pay bill. 
3. Select the account(s) you'd like to make a payment on and enter the desired payment information. (Be sure to update the "Payment Amount" section).
4. If you need to add a payment method, click Select payment, then click Add payment method.
   • Add your Bank account or Credit/Debit card information and click Submit.
5. When you have a payment method selected, click Continue.  
6. Repeat the same process using the next form of payment. 

Click Yes at the top of the page if you want to apply the same payment method to multiple accounts. 

1. Sign in to My Business
2. Click Manage, then click Account, then click View account numbers.
3. Find the account you would like to update and click the 3-dot menu icon on the right.
4. Click Edit billing address.
5. Edit/update the billing address on the "Change Billing Address" page.
6. Click Submit.

1. Click Manage Account.
2. Click Billing.  
3. On the right side of the "Billing" page, click Actions.
4. In the "Manage payments" column, click Manage payment methods.

You can update or add payment methods here on the Manage Payment Methods page.

You can future date a payment up to 14 days prior to the due date following these steps:

1. Sign in to My Business.
2. Click Billing, then click Pay bill.
3. On Billing page, select the account(s) to make a payment on click Pay bill.
4. Enter a payment amount, and selecte a payment method, or add a new payment method by clicking Add payment method.
   • Credit cards can't be used for scheduling payments, and processing is handled by a third party, for an additional fee. 
     
   • Click Credit card payment if you want to proceed with a credit card payment. 
5. if you're using a Bank account, click Continue. 
6. Click Pay Bill.

1. Sign in to My Business.
2. Click Billing, then click Billing home.
3. On the main Billing page, click the Payment history tab. 

On this page, click any of the boxes to can see your:

• Account payment history
• Device agreement payment history
• Device agreement payoff history

Auto Pay is a program which allows you to pay your bill(s) by automatically deducting directly from your checking account or charging to a debit or credit card.  Here's how you set it up:

1. Sign in to My Business.
2. Click Manage, then click Manage bill, then click Manage auto pay.
3. Select the accounts, then click Create schedule.
4. On the Auto Pay schedule page, you can select or add a payment method.
   • Click Add payment method to add new Bank account or Credit/Debit card information.
5. Enter the desired payment information.
6. Click Submit.

For more questions related to Auto Pay, please see the Auto Pay FAQ page.

For various reasons, including fraud and asset protection within financial institutions, it's becoming more common that account holders in the United States request that their bank set up a “debit filter” on their bank account. 

The intention of the debit filter is to block all unauthorized debit transactions to a specific account, making it less likely that an account holder will incur fraud.  For ACH transactions that an account holder wants to be debited from their account, the account holder will give a listing of ACH IDs to their bank, which will allow authorized debits to process. These debit transactions, or ACH IDs, are identified by a 10 digit company ID. 

Verizon uses various banks to send debits to our client’s accounts and has multiple company IDs attached to each of these accounts. The reason for this is to ensure that debits are processed timely, and for disaster recovery purposes. For example, if a bank is doing an upgrade to their system causing a delay, Verizon will send a debit from a different account at a different bank. 

We have no way to know if our customers have debit filters on their accounts. If you have debit filters on your account, please forward the following Verizon Company IDs to your bank for set up.

You can set up IDs associated with the product(s) you're processing with Verizon. 

• Wireless one-time ACH payments: 212923
• Wireless Auto Pay recurring ACH payments: 6223344794
• Wireline & Fios Auto Pay recurring & one-time payments: 9783397101

Please ensure your bank has properly included the above Company IDs as authorized for Verizon to debit your banking account.