Using Contact Center Hub
First steps
If you're already a My Business user, you can skip ahead to step #2.
- Complete your My Business registration. You should have received a separate email with your credentials.
- Set up your Contact Center Hub Dashboard. You'll receive a separate email with your credentials.
- Review product support and onboarding information.
Set up and configuration
Option 1: Self set up and configuration
We have several tools to help you set up Contact Center Hub on your own.
- Review the product support and onboarding information.
- Sign in to your Contact Center Hub account and follow the steps needed to select your phone numbers, configure your IVR(s), invite your agents to the service, etc.
- Guides are available on the Contact Center Hub Knowledge Base site, including:
- Configuring and Using Contact Center Hub
- Using Contact Center Hub Dashboard
- How to Use Contact Center Hub Phone
If you have any questions, contact Contact Center Hub Customer Care at 888-841-1366.
Option 2: Remote Guided Set up
The Contact Center Hub support team will call you within 24-48 hours to discuss your service. At that time they can guide you through the product setup, or you can schedule a call to do it later.
If you don't receive a call to set up within 24 hours of submitting your order, or you have other questions, you can call Contact Center Hub Customer Care at 888-841-1366.