• The following My Business roles can access RDD reports:
  • Primary Contact
  • Administrator
  • Analyst 
  • Maintain 
  • Maintain and Pay 
  • Maintain Service Plus 
  • Reporting 
  • View and pay
  • View Only
• If the RDD link isn’t on the Reports page, you don’t have access yet. For more information, please contact your company's Primary Contact or Administrator to change your user role. 
• You must have access to your entire company’s billing structure.
  • If you’re not sure if you have this access, here’s how your Primary Contact or an account Administrator can check and update if needed:  
  1. Log in to My Business.
  2. Click Manage > Company > Company Users
  3. Have them select your username or or use search for your username.
  4. After they find your username, click Edit in the “Actions” column.
  5. Confirm user information and click Next.
  6. Confirm the user role can access RDD reports, or select a new user role in the dropdown, then click Next.
  7. Select the Product Tools and One Talk access if applicable, then click Next.
  8. On the billing/company structure page, make sure the Billing structure tab is selected. 
  9. In the “Billing structure” section of the page, click Select All next to your company name, then click Save.
• The person updating your access will be required to enter a one-time passcode to confirm the updates.

• Convenient and timely. RDD reports are available at the end of every month, 7 to 10 days after your last bill cycle date.
• Flexible. Download monthly statements for all of your accounts and wireless numbers, and import them into your preferred analysis method, such as:
  • Microsoft Excel®
  • Google Sheets 
  • PeopleSoft, and more
• Comprehensive. Take your My Business data to the next level and create advanced reports to match your usage and needs.

R-D-D reports match 4 different parts of your monthly statements in My Business:

• Account Summary is a comprehensive look at your account details
• Account & Wireless Charges Detail Summary file shows the mobile number charges section of your bill
• Account & Wireless Summary file shows your mobile number summary
• Your monthly usage is displayed in the Wireless Usage Detail file

1. Log in to My Business.
2. Click Reporting, then click View all. 
3. On the main Reporting page, click Show More.
4. In the Other Reports column, click Raw Data Download - Request.
   • “To receive future Raw Data Download reports, click this link”
5. Click Submit.
6. Your request should be processed immediately. Click Continue in the pop-up window to proceed.

Please allow 1 to 2 bill cycles for your RDD report to become available.

Sign in to My Business to access the RDD report link.

1. Log in to My Business.
2. Click Reporting, then click View all.
   • Click Show More to display all reports.
3. In the "Other Reports" column, click Raw data download.
   
4. Start your RDD report by selecting a month and clicking Download.
   1. You’ll get a zip file with 4 text files, containing a variety of data depending on your accounts and usage.
   2. When you click on the text file, you get what can charitably be called a pile of gobbledygook. This is ok. (Fear not, it’s easy to create a useful spreadsheet out of this raw data.)
   3. For example, in Excel, go to the text file and highlight the whole page. 
   4. Copy the page data.
   5. Open a spreadsheet, like Excel or Google Sheets, put your cursor in the top left cell, and paste.

Voila! From mess to usable spreadsheet.

You might have to expand the columns to see some of the data, but it’s all there, to edit, filter and sort as you please.

You’ve successfully created a Raw Data Download report.