Reporting overview FAQs

Learn how to use My Business reports to make informed business decisions about your Verizon accounts.

Reports and user roles

1. What are reports in My Business?

My Business reports are a great way to track and manage your wireless accounts.

These reports can help you make informed business decisions by reviewing, downloading and analyzing your accounts, invoices and usage information in My Business.

To access My Business reports:

  1. Sign in to My Business.
  2. Click Manage Account.
  3.  In the “Billing” section, click Reports.

The reports you see in My Business are determined by your user role. Contact your program administrator if you need to update your user role.

2. Which user roles can access My Business reports?

  • Primary Contact
  • Administrator
  • Analyst
  • Maintain
  • Maintain & Pay
  • Maintain Limited
  • Maintain Service Business
  • Maintain Service Plus
  • Reporting
  • View Only
  • View & Pay

3. What are the top My Business reports?

Here's a few of the most popular reports in My Business and the data they provide.

  1. Account Unbilled Usage
    • Current unbilled usage for the account.
  2. Data Summary
    • Summary of data, messaging, and purchase charges for each wireless number.
  3. Device
    • Comprehensive summary of devices and upgrade eligibility data.
  4. Billed Data Details
    • Data session details for multiple wireless numbers displayed simultaneously.
  5. Call Summary
    • Summary of voice usage and charges for each wireless number.
  6. Raw Data Download
    • Comprehensive report containing all monthly statement data.

Standard and custom reports

4. What's the difference between a standard and custom report?

Standard reports have a pre-configured view of your account data.

Custom reports are modified versions of standard reports, where you can add or delete fields to create the report you want.

5. Which standard reports are available?
  • Account Unbilled Usage
  • Active Features
  • Additional Charges
  • Airtime Charges Detail
  • Airtime Charges Summary
  • Analyze phone Charges
  • Analyze Roaming Charges
  • Billed Data Details
  • Billed Messaging Details
  • Billing Structure
  • Business Account Analysis
  • Call Summary
  • Company users
  • Customer Invoice Management
  • Data Summary
  • Deactivated Phones
  • Device
  • Friends & family calling lists
  • Global Summary
  • Grand total
  • International Travel High Data Alerts
  • Longest Calls
  • Memo Bill
  • Memo Bill Distribution Status
  •  Monthly Usage
  • Most Expensive Calls
  • Purchase
  • Raw Data Download
  • Share Plan Analysis
  • Summary Usage
  • Suspended Wireless Number

6. How do I create scheduled reports?

Just click the standard report you want to run, and if the option is available, click Schedule report in the top right of your screen.  

To schedule a report

  1. Name the report and provide a description. These are mandatory steps. 
  2. If you choose to run the report once:
    • In the Report schedule section, click the Run once tab. 
    • If you’re doing a Billing report, choose a date at least 5 days after your bill cycle to get complete monthly data.
  3. Select a date range. 
  4. Check the box if you want an email notification once the report is available.
    • You can share the report by entering additional emails in the box. Each email address must be separated by a semicolon.
  5. Click Save.

You can also set it to run every month by clicking the Run every month tab. 

  1. Select a date from the dropdown box. 
    • Check the box and enter a date if you want to stop the automatic reports.
    • If you’re doing a Billing report, choose a date at least 5 days after your bill cycle to get complete monthly data.
  2. Check the box if you want an email notification once the report is available.
    • You can share the report by entering additional emails in the box. Each email address must be separated by a semicolon.

Raw Data Download (RDD) reports

7. What is a Raw Data Download (R-D-D) report?

Raw Data Download reports, or R-D-D reports, allow you to view and organize data for multiple accounts and mobile numbers. 

This is an advanced report, best for large amounts of data. The flexibility and convenience allows you to upload the data into software such as Access®, Excel®, PeopleSoft or Crystal Reports.

Our RDD How to use guide has complete details on creating and using R-D-D reports.