You can customize your reports by selecting the criteria in the dropdown boxes on the Structures page in this order.

1. Structure type:
   • Select Billing
2. Structure name:
   • If you’re creating your first billing structure, it will say Default.
   • If you already have a billing structure you’d like to use, select it. 
3. Period (month and year):
   • Choose a month from a 12-month rolling calendar.
4. At this point, you can scroll down and click the + to your company name to view your accounts and mobile numbers. 
5. Click the account or mobile number you’d like to use for your reports. 
6. When you see the account or mobile number under the “Position” section to the right, scroll up and click Back to return to the main Reports page.

Reports you create now will reflect the reporting position you’ve selected.

If you have a lot of wireless numbers or accounts, you can refine your reports in a variety of ways by using the dropdown menus on the main Reporting position page.

1. Element:
   • This field allows you to refine your report data by:
     • Account number
     • Wireless number
2. Attribute: 
   • Once you’ve selected an Element, you can further refine your report by Attribute. The options will change based on which Element you’ve selected.
     • If you selected Account Number Element, you’ll get these options:
       • Account number 
       • Account name
     • If you selected Wireless number Element, you'll see these options:
       • Subscriber name
       • Service Number
       • Account Number
       • Description
       • Address
       • City
       • State
       • Zip Code
3. Keyword
   • Enter a number, phrase or word here refine your search.
4. Click Filter.
5. Scroll down to your company name to view the accounts and mobile number results.
6. Click the account or mobile number you’d like to use for your reports. 
7. When you see the account or mobile number under the “Position” section to the right, scroll up and click Back to return to the main Reports page.

Reports you create now will reflect the reporting position you’ve selected.

A Memo bill shows charges and usage details  for a specific wireless number. The email address associated with the wireless number gets an email with the Memo bill in an HTML attachment.

You can create a Memo bill for:

• A specific wireless number
• Each wireless number on an account
• Even each wireless number for the entire company

PLEASE NOTE! (And we rarely use all caps. Or exclamation points!) Because Memo bills are sent as individual emails, large accounts or companies with a lot of wireless numbers can generate A LOT of emails. 

Make sure you only get the Memo bills you need, and not automatically for all the lines on account or company. Your inbox will thank you.

To get a Memo bill for a specific wireless number:

1. Sign in to My Business
2. Click Reporting, then click View all.
3. In the "Reporting Position" section, click Go to Reporting Position.
4. Use the dropdown boxes to assign a mobile number to your Reporting Position. Select Wireless Number in the Element and Attribute dropdowns. 
   • If you know the wireless number, or just a portion of it, enter it in the Keyword box.
5. Click Filter.
6. Click the number you want the Memo bill for, and make sure it's in the "Wireless Number" section to the right, under "Details"
7. In the upper right of your screen, click Memo bill distribution.
   
8. Click Distribute on the "Memo bill distribution" pop-up window.

Every email address connected to the wireless number will get the Memo bill. 

Download the HTML file to your computer, and click it to get a browser window with your Memo bill information. 

Changing or adding Memo Bill email addresses

1. Sign in to My Business
2. Click Manage, then Account, then Change memo bill email.
3. On the "Change Memo Bill Address" page, you can search for lines, select lines on each account or select all lines on an account. 
4. When you've selected your numbers, click continue.
5. You'll see the lines you've selected on the left side of the page, and the details for the first line will be displayed to the right.
6. If you want to change Memo bill email 1, just enter a new email address in the box.
   
7. You can add up to 4 more emails by clicking the + icon or by clicking Add another email address. 
   • If you want these new emails to apply to all lines, click Apply to all.
   • You'll get an email notification for your changes, and can add additional email notifications by clicking + icon or by clicking Add another email address.
8. Enter the new email addresses and click Submit.