Changing wireless user information

Sign in and navigation

To update or edit user information and/or the address on file for a user, follow these steps below.

  1. Sign in to My Business.
  2. Click Manage Account.
  3. On the All wireless numbers page, click I want to...
  4. In the "Wireless user" section, click Edit user information (200 lines max)

Changing user information

On the Change user information page, you can enter or search using a variety of criteria:

  • Wireless number
  • Account number
  • Wireless username
  • Device ID
  • SIM ID
  • Cost center
  • Wireless user ID

You can also download a spreadsheet to make changes to up to 200 lines

To change your user information: 

  1. Enter your search criteria and click the magnifying glass icon. Your results will be listed under the search box. 
  2. Click Add Line on each number you want to change.
  3. When you've added all your lines, click Continue.
  4. On the Change user information page, enter your updated user information. Complete all fields that have an asterisk.
  5. Once finished, click Submit.