FAQs
- Log in to My Business Wireless
- Navigate to Manage > Account > View account numbers
- Find the account that you would like to update and click the three-dot icon on the right
- Click Edit billing address
- Edit/update the billing address on the “Change Billing Address” page
- Click Submit
Paper-free billing is a streamlined way to manage and pay your monthly bill, and you’ll have on-demand access to view and download up to 13 months of bills in My Business Wireless.
Each month, you’ll receive an email when your bill is ready, and you can view your statement and pay your bill online in My Business Wireless.
You can manage your paper-free billing settings in My Business Wireless.
Yes, you may connect cost centers (a department or business unit within a company to which costs can be allocated) to make it easier to budget, sort and report costs from your wireless accounts to your internal financial records. The following roles have access to manage cost centers:
- Administrator
- Analyst
- Maintain
- Maintain & Pay
- Maintain Limited
- Maintain Service Only
- Maintain Service Plus
If your role doesn’t allow you to update a cost center, please contact your company administrator.
To add or change a cost center:
- Log in to My Business Wireless
- Navigate to Manage > Account > View wireless numbers
- On your All Wireless Numbers page, select the I want to... box
- In the Wireless User column, click Change Cost Center (200 lines max)
To change a cost center for one line:
- Find the wireless number and click Select on the right side of the screen
- At the top of the screen, click Continue
- Enter a new cost center number in the box and click Submit; you’ll receive a confirmation email if this was submitted successfully
- To send additional confirmation emails, click Add another email address
To change a cost center for up to 200 lines on an account:
- Find the account and click Select all on the right side of the screen
- You can remove a line by clicking X
- At the top of the screen, click Continue
- Enter a new cost center number in the boxes and click Submit
- To send additional confirmation emails, click Add another email address
Updates will reflect immediately online in My Business Wireless, but it may take up to one to two bill cycles for updates to show on your paper bill.
For various reasons, including fraud and asset protection within financial institutions, it’s becoming more common that account holders in the United States request that their bank set up a “debit filter” on their bank account. Debit filters only apply to certain banks.
The intention of the debit filter is to block all unauthorized debit transactions to a specific account, making it less likely that an account holder will incur fraud. For ACH transactions that an account holder wants to be debited from their account, the account holder will give a listing of ACH IDs to their bank, which will allow authorized debits to be processed. These debit transactions, or ACH IDs, are identified by a 10-digit company ID.
Verizon uses various banks to send debits to our client’s accounts and has multiple company IDs attached to each of these accounts. The reason for this is to ensure that debits are processed timely, and for disaster recovery purposes. For example, if a bank is doing an upgrade to their system that’s causing a delay, Verizon will send a debit from a different account at a different bank.
We have no way to know if our customers have debit filters on their accounts. If you have debit filters on your account, please forward the following Verizon Company IDs to your bank for setup.
You can set up IDs associated with the product(s) you’re processing with Verizon.
- Wireless one-time ACH payments: 212923
- Wireless Auto Pay recurring ACH payments: 6223344794
- Wireline & Fios Auto Pay recurring and one-time payments: 9783397101
Please ensure that your bank has properly included the above Company IDs as authorized for Verizon to debit your banking account.
Your bill will include your plan's monthly access charges, any monthly charges associated with any optional services you subscribe to, applicable state and local taxes, government fees and Verizon wireless surcharges. Taxes, government fees, and Verizon wireless surcharges may vary by the state and locality of your service address or addresses.
Verizon wireless surcharges include charges to defray certain direct and indirect governmental, network, and administrative costs. In addition to those that vary by the state and locality of your service address or addresses, Verizon wireless surcharges include: (i) a Regulatory Charge, which helps defray various government charges we pay including government number administration and license fees; (ii) a Federal Universal Service Charge (and, if applicable, a state Universal Service Charge) to recover charges imposed on us by the government to support universal service; and (iii) an Administrative Charge, which helps defray and recover certain direct and indirect costs we or our agents incur, including: (a) costs of complying with regulatory and industry obligations and programs, such as E911, wireless local number portability, and wireless tower mandate costs; (b) property taxes; and (c) costs associated with our network, including facilities (e.g. leases), operations, maintenance and protection, and costs paid to other companies for network services.
Please note that these surcharges are Verizon wireless charges, not taxes or government-imposed fees. These charges, including the amount and what's included, are subject to change from time to time.
Additional support
Visit our Customer Learning Portal for even more training and resources related to Verizon Business products, systems and tools.