Using Calls & Stats to monitor your calling activity.

The Call overview and statistics is a feature offered only to Contact Center Hub Admins for all Contact Center Hub plans.

The Calls & Stats tab is accessible from the Contact Center Hub Admin Dashboard and provides an overview of the global monthly call activity and details concerning individual user activity.

Available stats allow Contact Center Hub admins to:

• Analyze trends in call volume: apply appropriate solutions to improve your customer service.
• Check stats per user: allowing you to improve productivity based on individual stats.

Exporting your Call Data

1. Sign in to your Dashboard.
2. Select Calls & Stats from the left sidebar menu.
3. On top of the overview page select the appropriate date range and phone number(s).
4. Click Export Selection.
5. A .CSV File document will be sent to the email linked to your Contact Center Hub account.