Billing FAQs

You can get to Billing and payments transactions by clicking the Billing tab at the top of almost every page in My Business, such as:

• My Business Billing home page
• Pay or view your bills
• View your current usage
• Get your next bill estimate
• Manage settings, notifications and more

It's just 2 clicks after signing in for most pages:

1. Sign in to My Business.
2. Click Billing, then click the transaction of your choice.

When you activate a new line of service, we'll bill for a partial month or portion of the monthly access charge calculated from the date you began service to the last day of your bill cycle, plus the next month's access charge if we bill you in advance.  As an added benefit from Verizon Wireless you will be given the full month of airtime allowance for your calling plan during the partial month. 

The different charges on your bill are:

• Balance adjustments - the amount of any charges remaining from your previous bill.  Tap or click to expand Balance adjustments for details about the charges.

• Account charges - These charges apply to the entire account and aren't attributed to a specific line of service, suchc as a late fee for a past due balance.  This can include monthly charges and one-time charges applied to the account.
  • Note - if you have a shared data plan for your account, you'll also see an option with your plan name.  This will show you charges and credits that apply to your whole plan, not for a specific line.

• Individual lines -For accounts with multiple lines, here you can find details specific to each line of service on the account, such as a line access fee, device payment, Total Mobile Protection, etc.  Tap or click on a line for an expanded view of monthly charges, one-time charge & credits, and taxes and surcharges for that line.
  • Note - If you mix and match unlimited plans on your account, you'll see the data plan for each line listed here.

Partial charges are typically the result of changes within the billing cycle.  These changes can affect monthly charges and credits.

You can view or download your past 13 monthly bills in My Business.  To view your previous bills in My Business:

1. Sign in to My Business.
2. Click Billing, then Billing home.
   • The"Invoices" tab displays the most current invoice for each account.
     
3. To view previous bills, select your invoice month from the "View" dropdown on the right side of the page.
4. Under the "Invoice number" column, select the invoice number for the account you'd like to view. Or:
   • Select the checkbox next to the account, or click the + icon to see the "Account summary" for that month.
   • Click the download icon next to the +  icon to save a copy of your paper bill to your computer.

Paper-free billing is a streamlined way to manage and pay your monthly bill, and you'll have on-demand access to view and download up to 13 months of bills in My Business. and the My Verizon for Business app. 

Each month, you'll receive an email when your bill is ready, and you can view your statement and pay your bill online in My Business. 

You can manage your paper-free billing settings in My Business.

For bill analysis, our Reporting overview FAQs have more information on My Business reports and how to create them.

It only takes a few steps to download a PDF of your paper bill.

1. Sign in to My Business. 
2. Click Billing, then click Billing home.
3. To view previous bills, select your invoice month from the "View" dropdown on the right side of the page.
4. Under the "Invoice number" column, select the invoice number for the account you'd like to view. Or:
   • Select the checkbox next to the account, or click the + icon to see the "Account summary" for that month.
   • Click the download icon next to the +  icon to save a copy of your paper bill to your computer.
   • Your PDF will start downloading.

Our Reporting overview FAQs have more information on My Business reports and how to create them.

1. Sign in to the My Verizon for Business app.
2. Tap the 3-line navigation menu icon in the top left of your screen.
3. Tap Billing.
4. Select an account.

• On the Bill Summary tab, you can:
  • See your Real-time balance, or tap Quick bill summary to see information from your previous statements.
  • Tap View Paper Bill to see your paper bill. 
• Tap the History tab to review PDFs of your last 12 months of payments/
• Tap the Settings tab to manage paper-free billing, your payment methods or edit your Auto Pay settings.

Verizon Wireless' Surcharges include charges to recover or help defray costs of taxes and of governmental charges and fees imposed on us, including a (i) a Regulatory Charge (which helps defray various government charges we pay including government number administration and license fees); (ii) a Federal Universal Service Charge (and, if applicable, a State and Universal Service Charge to recover charges imposed on us by the government to support universal service; and (iii) an Administrative Charge, which helps defray certain expenses we incur, including: charges we, or our agents, pay local telephone companies for delivering calls from our customers to their customers; fees and assessments on our network facilities and services; property taxes; and the costs we incur responding to regulatory obligations. 

Effective January 11, 2023, the definition of the Administrative Charge will be modified to help defray and recover certain direct and indirect costs we or our agents incur, including: (a) costs of complying with regulatory and industry obligations and programs, such as E911, wireless local number portability, and wireless tower mandate costs; (b) property taxes; and (c) costs associated with our network, including facilities (e.g. leases), operations, maintenance and protection, and costs paid to other companies for network services.

Please note that this surcharge is a Verizon Wireless charge, not a tax or government-imposed fee. This charge, and what's included, is subject to change from time to time..

 

For more information on taxes and Verizon surcharges, please see our More on Taxes and Surcharges page.