Billing FAQs

  • This page has information on viewing and managing your bill in My Business.
  • For information on how to make payments in My Business, please visit our Payment FAQs.

General information

1. Where do I find my bill in My Business?

There's a couple of ways to see your bill in My Business:

  1. Sign in to My Business.
  2. Click Manage Account, then click Billing.

2. What should I expect on my first bill?

When you activate a new line of service, we'll bill for a partial month or portion of the monthly access charge calculated from the date you began service to the last day of your bill cycle, plus the next month's access charge if we bill you in advance.  As an added benefit from Verizon Wireless you will be given the full month of airtime allowance for your calling plan during the partial month. 

3. What are the charges on my bill?

The different charges on your bill are:

  • Balance adjustments - the amount of any charges remaining from your previous bill.  Tap or click to expand Balance adjustments for details about the charges.
  • Account charges - These charges apply to the entire account and aren't attributed to a specific line of service, suchc as a late fee for a past due balance.  This can include monthly charges and one-time charges applied to the account.
    • Note - if you have a shared data plan for your account, you'll also see an option with your plan name.  This will show you charges and credits that apply to your whole plan, not for a specific line.
  • Individual lines -For accounts with multiple lines, here you can find details specific to each line of service on the account, such as a line access fee, device payment, Total Mobile Protection, etc.  Tap or click on a line for an expanded view of monthly charges, one-time charge & credits, and taxes and surcharges for that line.
    • Note - If you mix and match unlimited plans on your account, you'll see the data plan for each line listed here.
4. What are partial changes on my bill?

Partial charges are typically the result of changes within the billing cycle.  These changes can affect monthly charges and credits.

5. How many of my previous bills are available in My Business and where do I find them?

You can view or download your past 13 monthly bills in My Business.  To view your previous bills in My Business:

  1. Sign in to My Business.
  2. From the home page, click Billing.
    • You will arrive on the "Invoices" tab which automatically displays your most current invoice.
  3. To view previous bills, select the invoice month from the "View" dropdown on the left.
  4. Under the "Invoice number" column, select the invoice number for the account you'd like to view. Or,
    • Select the checkbox next to the account, then click the plus icon to see the "Account summary" for that month.
    • Click the download icon below the Make a payment button to save a copy of your paper bill to your computer.

6. How do I download a PDF of my paper bill?

It only takes a few steps to download a PDF of your paper bill.

  1. Click Manage Account, then click Billing.
  2. On the Billing page, you can download a PDF of your bill, or download .csv files with high level information from accounts you select, or from all of your accounts. 
  3. To download a bill PDF, click the Invoices tab at the top of the Billing page.
    • If you have one account, click the download icon (down arrow with a line underneath) on the right side of your Account summary page
      • If you have multiple accounts, check the box next to the account.
    • Click the download icon on the right side of the page.
    • Your PDF will start downloading.

Note: PDFs for accounts with a lot of lines and data will may take a few minutes to download. 

To download a .csv file:

  1. Near the top of your screen on the right hand side, click the download icon. It’s next to the Settings icon.
  2. Click Export table to download a .csv with high level information on all of your accounts
  3. If you want to download information for multiple accounts, check the box next to each then click Export selected rows.

Our Reporting overview FAQs have more information on My Business reports and how to create them.

My Verizon for Business app

7. How do I view my bill in the My Verizon for Business app?
  1. Sign in to the My Verizon for Business app.
  2. Tap the 3-line navigation menu icon in the top left of your screen.
  3. Tap Billing.
  4. Select an account.
    • From here, you can see your bill summary along with the total balance due.

Bill surcharges

8. What are Verizon Wireless' Surcharges?

Verizon Wireless' Surcharges include charges to recover or help defray costs of taxes and of governmental charges and fees imposed on us, including a (i) a Regulatory Charge (which helps defray various government charges we pay including government number administration and license fees); (ii) a Federal Universal Service Charge (and, if applicable, a State and Universal Service Charge to recover charges imposed on us by the government to support universal service; and (iii) an Administrative Charge, which helps defray certain expenses we incur, including: charges we, or our agents, pay local telephone companies for delivering calls from our customers to their customers; fees and assessments on our network facilities and services; property taxes; and the costs we incur responding to regulatory obligations. 

Please note that these are Verizon Wireless charges, not taxes.  These charges, and what's included, are subject to change from time to time.

For more information on taxes and Verizon surcharges, please see our More on Taxes and Surcharges page.