Change billing address FAQs

General information

1. What is my billing address?

Your billing address is the address where you receive your bill and other important notices from Verizon. 

Updating your billing address will only change where the bill goes, the financially responsible party will remain the same.

2. Which user roles can change a billing address?
  • Primary Contact/Administrator
  • Analyst
  • Maintain
  • Maintain & Pay
  • Maintain Limited

3. How do I change my billing address in My Business and the My Verizon for Business app?

From the My Business homepage:

  1. Click Manage Account.
  2. In the “Service” column, click Manage Billing Accounts.
  3. Find the account you want to update and click the 3-dot navigation icon on the right side of the page.
  4. Click Edit billing address.
  5. On the Change Billing Address page, update your information.
  6. Click Submit.

In the My Verizon for Business app:

  1. Select the account you want to update, or if you have more than one Account, tap Accounts
  2. On the "Account Details" tab, scroll down to "Billing Address" and tap Edit
  3. Update the your billing address information
  4. Tap Submit

You'll see a "Thank you" screen with a confirmation number and confirmation email address.

4. When does my billing address change take effect?

The updated information will immediately display in My Business and the My Verizon for Business app, but it may take 1-2 bill cycles to start receiving your bill at the new address.

5. I’m trying to update my billing address but I keep getting an error message.

When you enter your address, it's scanned against the USPS® (United States Postal Service) address database before being accepted. The database may not be recognizing your address the way you entered it.

Here are a few tips when entering address information:

  • For numeric streets, try numeric and word versions (e.g., 1st or First)
  • Don't use punctuation, such as periods and commas
  • Abbreviate directions using N, S, E, W, NE, NW, SE, SW
  • If your street has a direction prefix (N, S, E, W, etc.) be sure to include it before the street name (e.g., 240 S Graham Street)
  • If your street has a direction suffix (N, S, E, W, etc.) be sure to include it after the street name (e.g., 1729 First Street NW)
  • Include your complete street address (e.g., Drive, Avenue, etc.)
  • If you live in a community with a unique name that's part of a larger city, try entering the community name instead of the city name

For Units, Apartments, Suites, etc.:

  • Try alternate names for your unit type (e.g.,. Apartment or Suite) as well as abbreviated formats (e.g., Apt or Ste)
  • If you live in an apartment with several floors and apartments, include your floor and apt number (e.g., Flr 1 Apt C)
  • If you live in a building that's assigned a building and unit number, include the building and/or the unit number (i.e. Bldg P Apt 21)
  • Use spaces between numeric and alpha characters (e.g., Bldg P Apt 3 A)

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