How to create a new My Business user

Overview

You can create a new user in My Business in a couple of minutes. Here’s how.

  1. Sign in to My Business.
  2. Click Manage, then click Company, then click Company users
  3. Click Add a new user.
  4. Enter the user’s first name, last name and phone number.
    • Once the user begins registration, we’ll text this number a One Time Passcode during registration.
    • This number can’t have an extension, and must be able to receive a text message.
  5. Enter the new user’s business email address.
    • This email is used for account updates and order confirmations.
  6. Click Continue.
  7. Select a user role in the dropdown menu.
    • Click Need help finding a role? for assistance on selecting the best role for each new user.
  8. Next, choose which product tools this user should be able to access.
    • Click the box next to "All product tools", or click the boxes by the specific product tools you want them to access. 
  9. Click Continue.
  10. If you have One Talk, you can select One Talk access on the next page. Click Continue or Skip.
  11. On the Billing and Company structures page, you can assign which view you want the new user to have in My Business. 
    • You can click Billing Structure or Company Structure.
    • The Billing Structure option will apply to most customers.
  12. Click Select All to provide access to every account, or you can pick individual accounts by clicking Select.
  13. When you're finished with account selection, click Save.

And that's it. The new user will receive a confirmation email and instructions on how to complete the registration process. 

You use the same username and password for the My Verizon for Business app. 

Start adding new users in My Business now.