Purchasing & upgrades

Get the latest devices, upgrade your existing devices, buy accessories, set up a recurring order and more, online in My Business.

Purchasing & upgrades

How to upgrade a device

Play time: 2:49

How to activate equipment

Play time: 3:49

How to create a package

Company packages are groups of products combined for quick, recurring purchases in My Business

How to buy accessories in My Business

Play time: 1:06

Restocking fees

Information on fees for upgrades, activations and device restocking

Device return policy

Wireless device and accessory return policy

Orders & security

Get the details

View orders FAQs

Track all of your equipment purchases made online in My Business

Buy it again FAQs

Buy it again is a convenient way to buy devices, service and accessories in My Business, especially for recurring purchases

Print a return shipping label in My Business

We’ll show you how to print a return label in My Business. To use this online process, the original order(s) must have been placed within the last 30 days.

Fraud prevention

Account security

Information and tips on how to protect your Verizon accounts from common scams and fraud

Device lock policy

Our device lock policy helps prevent theft and protects you from fraud. Find out when the SIM card in your new Verizon device will be unlocked.

Change your sales rep in My Business

Learn how to update your sales representative in My Business